This privacy policy explains how Sanchar Yatra ("we", "us", "our") handles personal information when you use our website and book travel services with us. By using the website you agree to the practices described here.
1. Information we collect
Information you give us
- Account details: name, email address, mobile number and password.
- Booking details: travel dates, number of travellers, contact details of the lead traveller and any special requests.
- Optional profile details: date of birth, gender and address.
Information collected automatically
- Device and usage data such as IP address, browser type and pages visited, used for security and to improve the website.
- Cookies needed to keep you signed in and remember your session.
Payment information
Card, UPI and bank details are entered directly on our payment partners' secure pages (such as Razorpay, Stripe or PayU). We do not store your full card or bank details. We receive a payment reference and status so we can confirm your booking.
2. How we use your information
- To create and manage your account and sign you in, including one-time passwords sent to your mobile.
- To process bookings, payments, wallet transactions, cancellations and refunds.
- To send booking confirmations, updates and service messages by email or SMS.
- To provide customer support and respond to your requests.
- To prevent fraud, keep the website secure and meet legal obligations.
3. Sharing your information
We share only what is needed to deliver your trip and run our service:
- Travel partners such as hotels, tour operators and transport providers, so they can fulfil your booking.
- Payment gateways to process payments and refunds.
- SMS and email providers to deliver OTPs and notifications.
- Authorities when required by law.
We do not sell your personal information.
4. Data security and retention
We use reasonable technical and organisational measures to protect your information, including encrypted connections and hashed passwords. We keep your information for as long as your account is active or as needed for bookings, accounting and legal requirements.
5. Your choices and rights
- You can view and update your details at any time in Profile & security.
- You can ask us for a copy of your information, or ask us to correct or delete it, subject to legal record-keeping requirements.
- You can control cookies through your browser settings. Blocking essential cookies may stop sign-in from working.
6. Children
Our services are intended for adults. Bookings for minors must be made by a parent or guardian.
7. Changes to this policy
We may update this policy from time to time. The date at the bottom of this page shows when it was last changed.
8. Contact
For privacy questions or requests, contact us at test@gmail.com or through our contact page.
Last updated: 27 September 2026