How to cancel
- Sign in and open My trips.
- Select the booking you want to cancel.
- Choose Cancel booking, tell us the reason and confirm.
You can cancel online any time before the travel date. For help, contact us with your booking ID.
Unpaid bookings
If a booking has not been paid yet, it is cancelled immediately and nothing is charged.
Paid bookings
- When you cancel a paid booking, a refund request is created and reviewed by our team.
- The refundable amount depends on the cancellation rules of the hotel, operator or transport provider for that trip, and on how close to the travel date you cancel.
- You can follow the status of your request (pending, approved, processed or rejected) on the booking page.
How refunds are paid
- Paid online (Razorpay, Stripe or PayU): refunded to the original payment method, or to your Sanchar Yatra wallet if you prefer.
- Paid from wallet: refunded to your wallet.
- Once approved, wallet refunds are usually instant. Refunds to cards, UPI or bank accounts usually take 5 to 7 business days, depending on your bank.
Non-refundable cases
- No-shows, or cancellations after the travel date has passed.
- Services refused because of missing travel documents or unsafe behaviour.
- Bookings clearly marked as non-refundable at the time of booking.
Cancellations by us or our partners
If a trip is cancelled by us or a service provider, we will offer an alternative or a full refund of the amount you paid.
Coupons
If a coupon was used, the refund is calculated on the amount actually paid. Used coupons may not be reinstated.
Last updated: 27 September 2026